Terms & Conditions
When you order an item from my website you agree to purchase the item subject to the Terms & Conditions below. Please make sure you read and understand my Terms & Conditions before you purchase any jewellery from Deon Smith Jewellery
Jewellery by Deon Smith Jewellery is handmade by people not produced by machines. Because of the inherent qualities of wood, the colour and grain of the wood can vary significantly. Your piece of jewellery will be made to look as similar to the photographs and descriptions as possible but it will not be the exact item shown.
I will make every effort to insure the product information and prices displayed on my website are correct and up-to-date. I do however, reserve the right to deny any orders if I identify an error with its product information or price.
I reserve the right to deny orders for the following reasons:
- The product ordered is not available in stock
- I cannot manufacture the order in the requested time-frame
- I cannot obtain authorization for the payment
MANUFACTURING & PROCESS TIME
Your order will only be processed once I have received proof of your payment. You will receive an email informing you that your order has been processed, and a further email informing you when your order is finished.
I aim to process your order within 48 weekday hours from the time I receive payment confirmation (please note that if your order is placed over the weekend, it will only be processed from the Monday of the new week).
I make to order so please allow for at least 10 working days of manufacturing time. If you need your order by a specific date, please inform me of this date when you place your order and I will try to accommodate your request. Please note that if I am very busy and have a backlog of orders, the manufacturing time may take longer than 10 working days, in which case you will be informed of my current turnaround time.
SHIPPING & DELIVERIES
Deon Smith Jewellery only ships from Monday-Friday during office hours, not including public holidays.
The shipping/courier company provides insurance for the loss or damage to your piece of jewellery. The cost of this insurance will be included in the shipping/courier costs that I will quote you when you place your order.
I will do my best to ensure that you receive your jewellery in the correct time frame, however any commitments made with regards to the delivery times and dates are subject to delays or unforeseen circumstances by the delivery company/postal services. In accepting our Terms & Conditions the purchaser understands that there is a risk of late arrival.
I am not responsible for any incorrect addresses that are given to me.
Door-to-door courier service (takes 2-4 working days) – I require a physical address where there will be someone to sign and receive your delivery within working hours.
I am using DHL Couriers for international shipping and this may take 3-5 working days, but please bear in mind the impact of the COVID-19 pandemic on availability and frequency of flights out of South Africa.
I require a physical address where there will be someone to sign and receive your delivery within working hours. Please note that customs policies vary in different countries and states. You may be liable for customs and import duties, quotas, permits, product restrictions and/or other local requirements. I do not accept responsibility for and will not be held liable for any extra charges.
CANCELLATION OF ORDERS
Once your order has been placed and processed it cannot be cancelled by the purchaser.
After receipt of your order, I reserve the right to cancel your order at any time for any reason, whether your payment has been processed or not. If I have received your payment I will refund you.
I reserve the right to refuse or cancel any orders that have been listed at the incorrect price and will refund you if your bank card has been charged.
I accept PayPal and EFT (Electronic Funds Transfer).
I like to constantly evolve and grow in creativity, exploring new areas of design. This means that I will be regularly updating my products and what I offer. All my products and pricing are subject to changes based on market conditions, currency fluctuations, manufacture price changes, price changes from my suppliers, errors in advertisements, and other extenuating circumstances.
I reserve the right to:
- Discontinue any products at any time I choose without notice.
- Change the details on my products.
- Make adjustments to pricing on my products.
RETURNS & EXCHANGE POLICY
I aim for my customers to be happy and satisfied with their purchases from Deon Smith Jewellery. If you are unhappy with your jewellery, you may return it within 10 days of shipping for a credit on the purchase price (this is the product price you paid excluding postage). The shipping/courier charges will not be refunded. Exchanges are not possible as the pieces of jewellery are customised.
I will only accept returned products that adhere to the following criteria:
- The items must be unused, unworn, undamaged and in their original packaging.
- I will not accept any returns after the 10 day period from date of shipping
- Any postage or courier fees involved in the process of your return will be at the purchaser’s own expense.
I will not accept responsibility for broken chains – they are a delicate part of any jewellery piece and must be handled with care by the wearer.
I suggest using a reputable courier /shipping service (with insurance cover) when returning items as I am not liable for any items that are damaged or lost in the post.